Task Area 4 – Outsourcing

The objective of this task area is to provide the IT infrastructure and IT services required to assume management and operations of government IT resources and IT business functions. A sample list of the type of work to be performed under this task area includes:

The objective of this task area is to provide the IT infrastructure and IT services required to assume management and operations of government IT resources and IT business functions. A sample list of the type of work to be performed under this task area includes:

  • Program Management
  • Management of Call Centers
  • Network Operations and Web Management Support
  • Leasing of Hardware and Software
  • Tools and Applications (including Application Service Provider)
  • Hardware/Software Maintenance
  • Transition Planning
  • A-76 Studies Specific to IT Operations or Support
  • Data Base Administration and Data Storage Management
  • Backup and Recovery Services System Console Operations
  • Production Control and Management
  • Asset Management (including Radio Frequency Identification [RFID] Tracking)
  • IT Acquisition Management
  • Desktop Computing as a Unified Service
  • Managed IT Services Support
  • IT Impact Analyses
  • Workflow Management
  • Implementation of Standards (e.g., International Organization for Standardization (ISO) 9000, Capability Maturity Model Integration (CMMI), IT Services Management)
  • Solution Leasing
  • Software-as-a-service (SaaS)
  • Cloud Computing

CIO-SP3 General Info

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