Task Area 8 - Digital Government

The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business enterprises (G2B – government-to-business enterprises) and government interagency relationships (G2G - government-to-government). A sample list of the type of work to be performed under this task area includes:

The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business enterprises (G2B – government-to-business enterprises) and government interagency relationships (G2G - government-to-government). A sample list of the type of work to be performed under this task area includes:

  • Data Warehousing and Data Mining
  • Business Intelligence
  • Web Development and Support
  • Electronic Commerce and Electronic Data Interchange
  • Customer Relationship Management
  • Knowledge Management (IT-based sharing/storing of agency individuals' knowledge)
  • IT –Enhanced Public Relations
  • IT Strategic Planning
  • Records/Document Management
  • Business-to-Government (B2G) Solutions
  • Communications Management
  • Accessibility Services (508 and 504 compliance)
  • Automated Abstraction, Taxonomies, and Ontologies
  • Deep web and federated searching
  • Computational linguistics and machine-based translation
  • Telecommuting Support Services
  • Interactive Marketing

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